Kukuh Law
Client testimonials Kukuh Law

What clients have found helpful about working with us.

These are accounts from people who came to us with pension questions or disputes, and what their experience was. We share them as honestly as we can.

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Client Accounts

MH
Mohamad Hairul
Petaling Jaya, Selangor

I came in not really sure what my EPF entitlements were after early retirement. The written summary they gave me after the consultation was something I actually kept and referred to months later. The session itself was calm — no rush, no pressure to do anything.

Pension Clarity Consultation · May 2025
LK
Lim Kheng Wah
Cheras, Kuala Lumpur

My EPF age-55 withdrawal had been delayed for nearly four months. After trying to sort it out on my own, I contacted Kukuh Law. They took over the correspondence and it was resolved about six weeks later. The process took a bit longer than I hoped, but they were straightforward about why.

Entitlement Representation · April 2025
SR
Siti Rohani
Shah Alam, Selangor

After my husband passed, I needed someone to help me understand what pension benefits I was entitled to as his dependent. The team was patient. They went through the documents slowly and made sure I understood before moving on. The glossary in the summary was genuinely useful.

Pension Clarity Consultation · May 2025
TN
Tan Ngee Huat
Subang Jaya, Selangor

I had a complicated situation involving a civil service pension and an EPF account from a previous private sector job. The team handled both threads without getting confused about which was which, which I appreciated. They kept the two matters separate and clear throughout.

Complete Pension Care Package · March–May 2025
NB
Norzaidah Binti Aziz
Klang, Selangor

I was initially worried the consultation fee meant I would be pushed to sign up for more. That did not happen. They completed the session, gave me the summary, and that was it. I later contacted them again when I needed representation — that was my own choice.

Entitlement Representation · April 2025
VR
Veerasamy Rajan
Brickfields, Kuala Lumpur

I spoke with two other firms before Kukuh Law. The difference was that here, someone actually read the documents I brought. The advice I received was specific to my situation rather than general. The written summary helped me when I had to follow up with KWAP directly two months later.

Pension Clarity Consultation · May 2025

Case Summaries

Three matters we have handled, described in general terms. Names and identifying details have been changed.

Case A · Entitlement Representation

Delayed EPF Partial Withdrawal Following Medical Claim

The Situation

A retired civil servant had applied for a partial EPF withdrawal for a medical purpose. After four months with no payment and no clear explanation from the branch, he sought legal assistance.

What We Did

We reviewed the application file, identified a documentation gap that had caused a processing halt, and submitted a formal written representation to the relevant EPF office, including the corrected supporting documents.

Outcome

Payment was processed and released within five weeks of our representation. The client received the full amount applied for. Total duration from our engagement to resolution: seven weeks.

"They found the problem quickly and handled everything from there. I did not have to deal with the EPF office again after our first meeting."
Case B · Pension Clarity Consultation

Pension Entitlement Review Following Voluntary Separation

The Situation

A government-linked company employee had taken a voluntary separation scheme and was uncertain whether she was entitled to her full pension benefit or only a reduced portion based on years of service.

What We Did

We reviewed her service records, the VSS agreement terms, and the applicable pension regulations. We prepared a written summary setting out her entitlement position clearly, with reference to the relevant provisions.

Outcome

She was able to use the summary to engage her former employer's HR team directly and received confirmation of her full entitlement. No representation was required — the consultation was sufficient.

"Having something in writing made all the difference when I sat down with HR. I knew exactly what I was entitled to and why."
Case C · Complete Pension Care Package

Multi-Stage Pension Dispute Across Two Schemes

The Situation

A retiree had contributions across both a civil service pension and a private EPF account from earlier employment. There were discrepancies in the civil service calculation and an unresolved appeal with the Public Service Department.

What We Did

We managed both tracks simultaneously — corresponding with the Public Service Department on the civil service calculation error while separately liaising with EPF on the private account. Progress on each was reported separately to avoid confusion.

Outcome

The civil service calculation was corrected with a small retroactive adjustment. The EPF matter was resolved in full. Total duration: approximately four months. The client remained informed throughout without having to manage either correspondence stream directly.

"I had been trying to sort both things out for over a year on my own. Having one person who knew both files was a relief."

Reach Us Directly

Office
Level 25, Menara Citibank
165 Jalan Ampang, KL
Hours
Mon–Fri: 9AM–5:30PM
Sat: 9AM–1PM

By the Numbers

15+
Years practising pension law
420+
Clients assisted
4.7
Average client rating
Bar
Council MY registered

Ready to see where your pension matter stands?

A Pension Clarity Consultation is a straightforward first step — you will leave with a written picture of your entitlements and your options.

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